Service After Sales

Our service after sales means that should you experience any problems with your Mobility Product, we will be there to help you. Whether you have a travel char, heavy duty scooter, power chair, wheelchair, stairlift or other senior mobility product, we can provide service you.

Our up front pricing includes an In-Home Parts and Labor Service Warranty with most of our mobility scooters, power chairs and Chair Lifts. Check individual products for warranty details. Some manufactures offer extended warranty for an additional amount. If you have a service issue, you will either be given a special number or you will call Scooter Direct for service. Then, we will facilitate an authorized field service technician to your location, even if you're on vacation(Continental US only).

» Manufacturer Parts Warranty

As an authorized service provider for many of the brands Scooter Direct offers, we can efficiently handle any repair need. Parts replaced under warranty are shipped at no cost to the customer under the Parts Warranty offered by most manufacturers. On occasion, the broken part must be returned to the manufacturer, again most of our manufacturers do not charge the customer for this service.

» Replacement Parts and Accessories

From Electric Batteries, Tires to battery chargers and seats, Scooter Direct offers replacement parts and accessories for nearly all the products that we sell online. Whether a portable scooter, travel scooter, heavy duty scooter, lift chair, wheelchair, electric lift or other mobility product, we can meet your needs. If you can't find it on our site just contact our service department for a Price quote. Depending on the part, the serial number of the mobility scooter, chair lifts, mobile carriers, portable scooters or travel scooter may be required.

»Installation Service

Scooter Direct offers affordable, expert installation for most Mobility Scooters, Manual and Electric Wheelchairs, Lift Chairs, Scooter and Powerchair Lifts products. This service is priced differently based on which product is selected. We may also arrange specialized installation services as needed.

» Technical Service Request

Your satisfaction is our #1 priority. To request technical service for products purchased from Scooter Direct that have an In-Home Warranty, please complete and submit the form below. One of our Service Specialists will respond promptly.

You can be sure of satisfaction knowing that Scooter Direct is an Authorized Provider for the following Manufacturers:

• Pride Mobility
• Golden Technologies
• Hamar Mobility
• Drive Medical
• Merits Health
• EV Rider
• TriLift
• Wheelchair Carrier
• Shoprider
• Zipr

Service Request Form