Our service after sales means that should you experience any problems with your Mobility Product, we will be there to help you. Whether you have a travel char, heavy duty scooter, power chair, wheelchair, stairlift or other senior mobility product, we can provide service you.
» In Home labor Warranty
Our Up Front Pricing includes a unique One Year in Home Parts and Labor Service Warranty with all Pride Mobility or Golden Technologiesmobility scooters, power chairs and Chair Lifts. And optional on all Pride Mobility Silver Star Scooter Lifts and Mobile Carriers. You will be given a special number for service, and the manufacturer will directly dispatch an authorized field technician to your home to cover travel, parts and labor - for the first 12 months. (Mileage and labor are not normally covered under the standard factory warranty).
The customer will contact our Service Department by phone, fax or Online. Or call the toll-free number provided by the manufacturer.
Our representative will route the service call to a field technician.
The field technician will promptly contact the customer to schedule a service date.
Parts and labor are covered if the qualifying equipment is still under warranty.
» Manufacturer Parts Warranty
As an authorized service provider for many of the brands Scooter Direct offers, we can efficiently handle almost any repair need, whether your mobility scooter remains under warranty or not. And we'll help whether you ship it or drop it in our service center or want the repair done by a local service provider. The manufacturer will pay the freight to ship the replacement parts - if still covered under warranty - to your specified authorized service center. Beyond the manufacturer warranty customer needs to pay for parts, labor and shipping. Please Note: This is the same standard manufacturer warranty even if you buy the product from a local store!
» Replacement Parts and Accessories
From Electric Batteries, Tires to battery chargers and seats, Scooter Direct offers replacement parts and accessories for nearly all the products that we sell online. Whether a portable scooter, travel scooter, heavy duty scooter, lift chair, wheelchair, electric lift or other mobility product, we can meet your needs. If you can't find it on our site just contact our service department for a Price quote. Depending on the part, the serial number of the mobility scooter, chair lifts, mobile carriers, portable scooters or travel scooter may be required.
»Installation Service
We offer affordable, expert installation for these products: Nationwide: Silver Star lifts and carriers In Florida: Acorn Stair Lifts, Trust T Lift Residential Elevators, Harmar Mobility Scooter Lifts & Silver Star Powerchair Lifts and Mobile Carriers.
» Technical Service Request
Your satisfaction is our # 1 priority. To request technical service, for your power mobility equipment, please complete, submit online or fax the form below. One of our Service Specialists will respond promptly.
If you prefer, please call our Service Department toll-free 1-800-987-6791 This service is only available to Scooter Direct customers.
Service Request Form
When contacting Scooter Direct about a warranty problem, we will need the following information specified in our
Service Centers
Find your nearest service center by clicking on your State in the Map, or enter your Zip code in the below box and click on the Search Button.
Many Manufacturers offer online tools to locate service centers by zip code.
You can check their sites for reference only to find your local service provider.
